Return Eligibility

• All returns must be made within 7 days of receiving the invoice of billing.
• Item should be in its original condition, including all protective plastics/tape and hang tags intact.
• All accessories, boxes, and papers that came with the item are returned along with it.
• Returns for all normal orders subject to the approval of Luxury Level’s management.

For Special Orders

The Watches with the following criteria are considered as special orders at Luxury Level:

• Any high-value watches priced above $300,000.
• Watches specifically ordered at the customer’s request.
• Timepieces not originally belonging to the store and consigned by others.

Special orders, as defined above, are non-refundable, non-returnable, and cannot be exchanged. Any advance payments or deposits made for special orders are also non-refundable. All special orders are subject to approval by Luxury Level management.

For Local Orders

• Customers within the local area will get the free return process.
• Luxury Level will take care of the return delivery charges, which will not be deducted from your refund.
• Luxurylevel team carefully inspects the returned item to ensure it meets our quality standards before processing the refund.

For International Orders

• Customers outside the local area are responsible for return shipping, insurance, duties, and taxes.
• The item must be returned in its original condition, and any damage or loss during return shipping is the customer’s responsibility.
• It is advised to use a reputable shipping service with tracking and insurance.
• Once the returned item is received and inspected by our team, the refund process will be initiated.

For Consignment Orders

• Return process for consignment items is subject to the approval of the product source’s management.
• Guidelines and conditions for returning consignment items are established by the source.
• For detailed information on the return policy for consignment items, please reach out to our customer service team.

Refund Process

• Once a return is approved and the item is received and inspected, we will initiate the refund process.
• The refund will be issued in the same form as the original payment method.
• Any transaction charges that were applied during the purchase will be deducted from the refund amount.
• Refunds for items will be conditional to on the market value of the watch at the time of the refund.